Dr. Mukesh Narmetta is an Assistant Professor in the Management Information Systems area at Mahindra University, School of Management (SoM). His research interests include enterprise systems implementation (multi-level analysis) and business process change, digitally enabled sharing economy (BoP) models, and technology-enabled remote (hybrid work). His focus of research work is to understand the impact of technology on society in general and business organizations in particular through a socio-technical perspective.

Before joining School of Management, Mahindra University, Mukesh worked with Tata Consultancy Services as a developer, production support executive, scrum master and business analyst.

Besides academia, Dr. Mukesh takes an interest in painting and photography. He is a numismatist too.

• Ph.D. in Management (Information Systems), Indian Institute of Management Kozhikode, India.
  Dissertation Title: Enterprise systems implementation, individual performance, and continuance usage
  intentions: A multi-level investigation
  Committee: Prof. Satish Krishnan (Advisor), Prof. Vidushi Pandey (member), Prof. Keyoor Purani (member)
• Bachelors of Technology (B.Tech.) in Electronics and Communication Engineering from Mahatma Gandhi Institute of
  Technology (JNTU affiliated)

Journal article(s)

• Puram, P., Gurumurthy, A., Narmetta, M. and Mor, R.S. (2021), Last-mile challenges in on-demand food delivery during COVID-19: understanding the riders’ perspective using a grounded theory approach. The International Journal of Logistics Management [ABDC: A]

Accepted

• Narmetta, M. and Krishnan, S. Enterprise systems implementation and their impact on employee job outcomes: a review of the literature, synthesis, and framework. Scandinavian Journal of Information Systems [ABDC: A]

• Narmetta M., Krishnan S. (2020), Competitiveness, Change Readiness, and ICT Development: An Empirical Investigation of TOE Framework for Poverty Alleviation. In: Sharma S.K., Dwivedi Y.K., Metri B., Rana N.P. (eds) Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. TDIT 2020. IFIP Advances in Information and Communication Technology, vol 618. Springer, Cham.

• Narmetta, M., & Pillai, R. R., (2019), Ethical issues in Emerging Information Communication Technologies – A Review of Literature, 7th PAN-IIM World Management Conference, IIM Rohtak (12-14 Dec)

Book Chapter(s)

• Bhattacharyya, J., Krishna, B., Narmetta, M., Roy, O., & Kundu, S. (2020). Modeling and Prediction of Zone of Critical Concern: A Solid Waste Management Case of a Higher Education Institute in India Using Probit Regression. In Waste Management Techniques for Improved Environmental and Public Health: Emerging Research and Opportunities (pp. 80-103). IGI Global.

• Working as a Assistant Professor in the Management Information Systems area at Mahindra University, School of Management (SoM): (May 2023 – Present )

Tata Consultancy Services

• Business Analyst for client PwC
• Scrum Master for an internal Application
• Business Analyst for an internal Application
• Developer (PL/SQL) & Production Support Engineer

• Enterprise Systems (ESs) Implementation (Multilevel analysis)
• Technology and Hybrid (remote) work interconnectedness
• Digitally enabled Sharing Economy Models